Terms and Conditions - Wildlife Dreams in Estonia - photography hides, tours & Safaris

WILDLIFE DREAMS

TERMS AND CONDITIONS OF BOOKING

Effective from: 1^st October 2026

Wildlife Dreams: Wildlife Dreams
Registered address: 46 Rownhams Lane, North Baddesley, Hampshire, SO52 9HQ
Email: info@wildlife-dreams.com
Telephone: +372 5461 5757

These Terms and Conditions apply to all holidays, wildlife photography trips, safaris, expeditions, accommodation, activities, experiences, functions and other services organised, arranged, advertised or sold by Wildlife Dreams.

Please read these Terms and Conditions carefully before making a booking. By making a booking, the lead name confirms that they have read, understood and accepted these Terms and Conditions on behalf of all persons included in the booking.

Where applicable, these Terms and Conditions are intended to operate alongside and subject to the Package Travel and Linked Travel Arrangements Regulations 2018, as amended from time to time, and any other mandatory consumer protection legislation applicable to the booking.

DEFINITIONS

“Wildlife Dreams”, “we”, “us” or “our” means Wildlife Dreams, trading as Wildlife Dreams.

“You”, “your” or “customer” means the person who has made the booking and includes all persons on whose behalf that person has booked.

“Lead Name” means the person named as the lead customer on the booking.

“The Event” means any holiday, safari, expedition, wildlife photography trip, accommodation, activity, experience or function organised or advertised by us.

“Package” means a combination of travel services which constitutes a package within the meaning of applicable package travel legislation.

“Supplier” means any company, organisation, landowner, guide, lodge, hotel, airline, transport operator, activity provider, safari operator, photographer, conservation organisation or other person or company providing any part of the Event.

“Price” means the total price payable for the Event as stated in your booking confirmation, subject to any permitted subsequent price adjustment under these Terms and applicable law.

“Booking Confirmation” means our written confirmation of acceptance of your booking.

“Travel Documents” means passports, visas, permits, insurance documents, health documentation, tickets and any other documentation required for the Event.

THESE TERMS AND CONDITIONS

1.1 These Terms and Conditions govern the contract between you and Wildlife Dreams and apply to the exclusion of any other terms or conditions, except where otherwise required by law or expressly agreed by us in writing.

1.2 Nothing in these Terms and Conditions shall exclude or restrict any statutory rights that cannot lawfully be excluded or restricted.

1.3 No variation to these Terms and Conditions shall be valid unless agreed by us in writing, except where a change is expressly permitted by these Terms and applicable law.

1.4 Where a booking constitutes a Package, the statutory rights applicable to Package travel shall apply in addition to these Terms and Conditions.

FORMATION OF CONTRACT

2.1 No contract shall arise between you and us until:

we have received the deposit or other payment required at the time of booking; and
b. we have sent written confirmation, which may be by email, confirming acceptance of your booking.

2.2 Once we have issued your Booking Confirmation, a legally binding contract exists between you and Wildlife Dreams, subject to any applicable statutory rights.

2.3 Quotations are subject to availability and are not guaranteed until the booking has been confirmed in writing.

2.4 A quotation will normally remain valid for the period stated on the quotation. If no validity period is stated, we may withdraw or amend the quotation at any time before acceptance.

LEAD NAME AND GROUP BOOKINGS

3.1 The Lead Name accepts responsibility for communicating with Wildlife Dreams regarding the booking and, where applicable, collecting and paying the full balance payable for all persons in the group.

3.2 The Lead Name confirms that they have authority to make the booking on behalf of all persons included in it and agrees that all members of the group will be bound by these Terms and Conditions.

3.3 The Lead Name is responsible for ensuring that all members of the group are aware of:

these Terms and Conditions;
the itinerary;
payment deadlines;
cancellation provisions;
travel and entry requirements;
insurance requirements;
wildlife and safety requirements; and
any special conditions applying to the Event.

3.4 The Lead Name is also responsible for completing any guest list, passport information, dietary information, emergency contact information or other booking information requested by Wildlife Dreams.

3.5 Where bookings are made by email, telephone or other electronic communication, the person making the booking is deemed to have accepted these Terms and Conditions.

PRICE, DEPOSITS AND PAYMENT

4.1 Deposits are payable at the time of booking unless otherwise stated in writing.

4.2 The deposit amount and whether it is refundable or transferable will be stated in the quotation or Booking Confirmation.

4.3 Unless otherwise agreed in writing, deposits are non-refundable and non-transferable except where a refund or transfer is required by applicable law.

4.4 The final balance must be paid no later than 45 days before the date on which the Event is due to start, unless a different payment schedule is stated in your Booking Confirmation.

4.5 Failure to pay the balance by the due date may result in cancellation of the booking and/or a late payment charge of £100 per person, where applicable.

4.6 If any deposit or other payment is not received by the required date, we may treat the booking as cancelled by you, subject to applicable law.

4.7 Payments may be made by the payment methods specified by Wildlife Dreams.

4.8 Where card payments incur a transaction fee, any such fee will be disclosed to you before payment and will only be charged to the extent permitted by applicable law.

4.9 If a payment by cheque is accepted and the cheque is subsequently returned unpaid or does not clear, we may charge reasonable costs incurred as a result and, where applicable, cancel the reservation.

4.10 Where we receive payment before all arrangements have been finally confirmed, we will endeavour to secure the arrangements at the quoted price but cannot guarantee availability or price until the booking has been confirmed.

PRICES AND WHAT IS INCLUDED

5.1 The Price includes only those services expressly stated in your quotation and Booking Confirmation.

5.2 Unless expressly stated otherwise, the Price does not include:

international flights;
visas;
compulsory travel insurance;
vaccinations or medical expenses;
personal expenses;
alcoholic beverages;
meals not expressly included;
excess baggage;
tips and gratuities;
photographic equipment;
personal equipment;
optional excursions;
park, conservation or government charges introduced after the booking;
or any other item specifically identified as excluded.

5.3 Where taxes, fees or charges cannot reasonably be calculated at the time of booking, we will provide an indication of the type of additional cost that may become payable.

EXTERNAL COST INCREASES, GOVERNMENT CHARGES AND SURCHARGES

6.1 Prices are based on the costs, taxes, fees, exchange rates and supplier prices applicable at the time the quotation is issued, or the booking is confirmed.

6.2 Subject to applicable law, Wildlife Dreams may increase the Price where additional costs arise directly from circumstances outside our reasonable control, including:

the introduction or increase of government taxes, levies, duties, tourist taxes or compulsory charges;
the introduction or increase of compulsory travel, health or other insurance requirements by a government, airport, airline or other competent authority;
tariffs, import duties or other government-imposed charges affecting goods or services required for the Event;
increases in accommodation, transport, safari, park, conservation, permit or activity fees imposed by suppliers or authorities;
increases in fuel or other transportation costs;
relevant changes in currency exchange rates;
changes in airport, landing, embarkation or disembarkation charges; or
other mandatory charges imposed by a government, public authority or third-party supplier.

6.3 Any price increase made under this clause will be limited to the additional cost directly attributable to the relevant external change and will not be used simply to increase Wildlife Dreams’ profit margin.

6.4 Where applicable law requires us to provide a corresponding reduction in price following a decrease in relevant costs, we will make the appropriate reduction, subject to any legally permitted administrative expenses.

6.5 Where a price increase is permitted under applicable package-travel legislation, we will provide the required notification, justification and calculation within the applicable statutory period.

6.6 Where a price increase exceeds a statutory threshold giving you a right to terminate the contract without a termination fee, you will be informed of those rights and may exercise them in accordance with applicable law.

6.7 If a government introduces a compulsory travel insurance requirement, tourist levy, visa charge, entry fee or similar mandatory cost after your booking has been made, Wildlife Dreams may pass that cost on to you.

MINIMUM GROUP NUMBERS

7.1 Certain Events require a minimum number of participants to operate economically or safely.

7.2 Where a minimum number is stated, that requirement forms part of the booking conditions.

7.3 If the minimum number is not reached, Wildlife Dreams may, subject to applicable law:

offer an alternative date;
offer an alternative Event;
adjust the Price where permitted and agreed;
arrange the Event on a private or reduced-group basis at an additional cost;
or cancel the Event.

7.4 Where applicable package-travel legislation gives you a right to a refund following cancellation because minimum numbers have not been reached, that right will apply.

CANCELLATION OR ALTERATION BY WILDLIFE DREAMS

8.1 Wildlife Dreams may cancel or alter an Event where reasonably necessary because of circumstances beyond our reasonable control, including:

adverse weather;
extreme environmental conditions;
flooding, wildfire or natural disaster;
wildlife movements or behaviour;
disease affecting wildlife or livestock;
national park or conservation restrictions;
closure of premises or facilities;
closure of roads or access routes;
government restrictions;
changes to entry requirements;
supplier failure;
cessation of trading by a supplier;
changes in supplier management;
safety concerns;
political or civil disruption;
war or threat of war;
terrorism or threat of terrorism;
industrial disputes;
transport disruption;
or other unavoidable and extraordinary circumstances.

8.2 We will use reasonable endeavours to rearrange or provide an alternative Event where reasonably possible.

8.3 Where applicable law requires us to provide a refund or other remedy, we will do so in accordance with that law.

8.4 Where an alternative Event is offered and it is more expensive, you may be required to pay the difference only where you agree to the alternative and applicable law permits this.

8.5 Where an alternative Event is less expensive, any required price reduction will be applied in accordance with applicable law.

8.6 We will not be liable for losses or expenses that the law permits us to exclude, but nothing in these Terms limits liability that cannot legally be limited or excluded.

CANCELLATION BY YOU

9.1 You may cancel your booking by providing written notice to Wildlife Dreams.

9.2 Cancellation charges will depend upon the date on which we receive your written cancellation, and the costs incurred or committed by Wildlife Dreams and our suppliers.

9.3 Unless your Booking Confirmation specifies different cancellation charges, the following minimum cancellation schedule will apply, subject always to applicable law:

Cancellation received	Minimum cancellation charge
More than 120 days before departure	Deposit paid
120–84 days before departure	35% of total booking price
83–42 days before departure	50%
41–15 days before departure	75%
14–8 days before departure	90%
7 days or less before departure	100%

9.4 Where the actual non-refundable costs incurred or committed by Wildlife Dreams and/or its suppliers are greater than the standard cancellation charge, the amount payable may reflect those costs where permitted by law and where properly disclosed.

9.5 Where the actual costs are lower and applicable law requires a lower termination fee, the appropriate adjustment will be made.

9.6 Cancellation charges do not affect any statutory right you may have to terminate without a termination fee, including rights arising from unavoidable and extraordinary circumstances affecting the performance of a Package.

9.7 We strongly recommend comprehensive cancellation and travel insurance.

ALTERATIONS OR CHANGES TO YOUR BOOKING

10.1 We will endeavour to accommodate reasonable requests to change your booking.

10.2 All amendment requests must be made in writing by the Lead Name and are subject to availability.

10.3 A change is not accepted until confirmed by Wildlife Dreams in writing.

10.4 Changes may result in:

supplier amendment charges;
increased accommodation costs;
increased transport costs;
changes to the Price;
administration charges; or
cancellation charges.

10.5 Changes to arrival or departure dates, destination, accommodation, flights or the number of participants may result in costs that cannot be calculated on a pro-rata basis.

10.6 Subject to our written agreement and applicable law, you may transfer your booking to another person who satisfies all conditions applicable to the Event. Any reasonable costs associated with the transfer may be charged.

CHANGES TO THE EVENT BY WILDLIFE DREAMS

11.1 We may make minor changes to the itinerary, accommodation, suppliers, transport arrangements or activities where reasonably necessary.

11.2 Where a change materially alters the main characteristics of a Package, your statutory rights under applicable package-travel legislation will apply.

11.3 Where a proposed change gives you a legal right to reject the change or terminate the contract, we will inform you of that right.

11.4 Where a supplier becomes unavailable, we may substitute another supplier of an appropriate standard, subject to applicable law.

11.5 Where the substitute is of a lower standard, any price reduction required by law will be provided.

ACCOMMODATION

12.1 Accommodation will be as stated in the Booking Confirmation.

12.2 Accommodation may be operated by independent suppliers and will be subject to the supplier’s reasonable rules and conditions.

12.3 Where accommodation is confidential for operational or security reasons, details may be provided at an appropriate stage before departure, subject always to any information that must legally be provided before the contract is concluded.

12.4 Room allocation, views, bedding arrangements and specific room locations are subject to availability unless expressly guaranteed in writing.

12.5 Accommodation standards and facilities may differ between countries and destinations.

12.6 Customers must comply with accommodation rules and must be responsible for damage caused by their deliberate or negligent actions.

MEALS AND DIETARY REQUIREMENTS

13.1 Breakfast is not included unless expressly stated.

13.2 The type of breakfast or meal provided may vary between suppliers and may be hot, cold, buffet, set-menu or picnic box or bag.

13.3 Group meals may require pre-ordering.

13.4 Special dietary requirements should be notified to Wildlife Dreams at the time of booking and confirmed again before departure.

13.5 We will pass dietary requirements to relevant suppliers but cannot guarantee that every request can be accommodated.

13.6 Customers with severe allergies or medical dietary requirements must assess whether the facilities available at the destination are suitable for their needs and should carry appropriate medication and emergency supplies.

13.7 Wildlife Dreams accepts no responsibility for a supplier’s inability to accommodate a dietary requirement where we have properly communicated the requirement and the failure is outside our reasonable control, subject to any statutory rights.

WILDLIFE, NATURE AND PHOTOGRAPHIC OPPORTUNITIES

14.1 Wildlife is wild and unpredictable. Wildlife Dreams cannot guarantee that any particular species will be seen, photographed or encountered during an Event.

14.2 We cannot guarantee:

sightings of specific animals;
particular photographic opportunities;
particular animal behaviour;
weather or lighting conditions;
specific locations;
the number or quality of photographic opportunities;
or that wildlife will appear at a photographic hide.

14.3 Wildlife movements, seasonal conditions, food availability, weather, habitat conditions and conservation requirements may affect sightings.

14.4 Our guides and suppliers will make reasonable efforts to maximise wildlife and photographic opportunities while prioritising the safety of customers, wildlife and local communities.

14.5 Customers acknowledge that wildlife photography involves an element of uncertainty and that no particular photographic result can be guaranteed.

WILDLIFE WELFARE AND ETHICAL CONDUCT

15.1 Wildlife Dreams is committed to responsible and ethical wildlife tourism and photography.

15.2 Customers must follow all reasonable instructions issued by Wildlife Dreams, guides, landowners, conservation authorities and suppliers.

15.3 Customers must not deliberately:

disturb wildlife;
chase or harass animals;
approach wildlife unnecessarily;
block animal escape routes;
make excessive noise;
use unauthorised bait or attractants;
interfere with nests, dens or breeding sites;
touch wildlife;
leave food or waste in unauthorised locations; or
otherwise behave in a manner likely to harm, distress or materially alter wildlife behaviour.

15.4 Where feeding, baiting or attracting wildlife forms part of an organised activity, customers must follow the specific instructions and restrictions applying to that activity.

15.5 Wildlife Dreams reserves the right to remove a customer from an activity, without refund where permitted by law, if that customer’s conduct creates a safety risk, breaches wildlife-welfare requirements or places Wildlife Dreams, a supplier, another customer or wildlife at risk.

SAFETY AND CUSTOMER CONDUCT

16.1 Customers must behave responsibly, respectfully and safely at all times.

16.2 Customers must comply with instructions, regulations and codes of practice issued by Wildlife Dreams, its guides and suppliers.

16.3 Customers must comply with all age restrictions and other participation requirements.

16.4 Customers must comply with stated arrival times.

16.5 Customers must wear appropriate clothing and footwear and bring any equipment reasonably required for the Event.

16.6 Customers must not participate in an activity while under the influence of alcohol or drugs where doing so could reasonably create a safety risk.

16.7 We may curtail or terminate participation where a customer’s behaviour presents a significant risk to themselves, other people, wildlife, property or the operation of the Event.

16.8 In such circumstances, no refund will be payable to the extent permitted by law.

REMOTE LOCATIONS AND ADVENTURE ACTIVITIES

17.1 Customers acknowledge that some Wildlife Dreams Events may take place in remote or rural locations where emergency medical assistance may not be immediately available.

17.2 Activities may involve:

uneven or rough terrain;
walking;
prolonged periods outdoors;
early morning or night-time activity;
hides or observation structures;
vehicles;
boats;
weather exposure;
insects and other wildlife;
and other inherent environmental risks.

17.3 Details of known material risks will be communicated where appropriate.

17.4 Customers must disclose any relevant mobility, accessibility or other requirements sufficiently in advance for us to determine whether reasonable arrangements can be made.

17.5 Where a Package is subject to statutory accessibility or special-requirement provisions, the applicable legal rights will apply.

PASSPORTS, VISAS, ENTRY REQUIREMENTS AND HEALTH FORMALITIES

18.1 Customers are responsible for ensuring that they possess valid passports and all visas, permits, entry documents and other Travel Documents required for their journey.

18.2 Customers are responsible for checking that their Travel Documents remain valid for the entire journey and meet the requirements of transit and destination countries.

18.3 Wildlife Dreams will provide or make available relevant general information about passport, visa and health requirements where required by applicable law.

18.4 Requirements can change. Customers should check official government sources before departure and throughout the period leading up to travel.

18.5 Wildlife Dreams is not responsible for a customer’s inability to travel resulting from incorrect, incomplete, expired or missing Travel Documents, except to the extent that applicable law provides otherwise.

18.6 Customers are responsible for obtaining any required vaccinations, medication, medical certificates or other health documentation.

18.7 Any compulsory insurance or government entry requirement introduced after booking will be dealt with in accordance with Clause 6.

TRAVEL INSURANCE

19.1 Customers must obtain travel insurance appropriate to the Event before travelling.

19.2 Insurance should, where relevant, cover:

cancellation;
curtailment;
medical expenses;
emergency assistance;
evacuation and repatriation;
missed or delayed transport;
baggage and personal possessions;
personal liability;
and other risks appropriate to the destination and activities.

19.3 Customers are responsible for ensuring that their insurance covers wildlife photography, safari activities, remote locations and any adventure activities included in their Event.

19.4 Wildlife Dreams may require evidence of appropriate insurance before participation.

19.5 Travel insurance does not replace any statutory rights you may have against Wildlife Dreams.

TRANSPORT AND FLIGHTS

20.1 Where flights or transport are included, they will be provided by the relevant carrier or supplier.

20.2 Airline and transport schedules are outside Wildlife Dreams’ control and may change.

20.3 Customers are responsible for complying with airline, airport and transport-provider conditions.

20.4 Customers must arrive at the required departure point in sufficient time.

20.5 Where a customer misses a flight, transfer, departure or activity because they failed to arrive on time, any resulting additional cost may be payable by the customer.

20.6 Where Wildlife Dreams is legally responsible for arranging a Package and a transport service forms part of that Package, the customer’s statutory rights will apply.

PERSONAL POSSESSIONS AND PHOTOGRAPHIC EQUIPMENT

21.1 Customers are responsible for their own personal possessions and photographic equipment.

21.2 Customers should not leave valuable equipment unattended.

21.3 Wildlife Dreams strongly recommends insurance covering cameras, lenses, binoculars, computers and other specialist equipment.

21.4 Customers are responsible for ensuring that their photographic equipment is suitable for the Event.

21.5 Nothing in this clause excludes liability that cannot lawfully be excluded.

HEALTH, MEDICAL CONDITIONS AND ACCESSIBILITY

22.1 Customers must inform Wildlife Dreams of any special requirements relevant to participation.

22.2 Information will be used only for the purpose of arranging and safely delivering the Event, subject to applicable data-protection law.

22.3 Customers are responsible for bringing sufficient medication and medical supplies for the duration of the Event.

22.4 Where an Event involves strenuous activity, remote locations or limited medical facilities, customers should obtain appropriate medical advice before travelling.

22.5 Wildlife Dreams will consider reasonable accessibility requirements and will provide information about the suitability of an Event where required by applicable law.

SUPPLIERS

23.1 Wildlife Dreams may use independent Suppliers to provide accommodation, transport, activities, guides, wildlife experiences and other services.

23.2 Suppliers may have their own reasonable terms, safety requirements and operational procedures.

23.3 Customers must comply with those requirements.

23.4 Nothing in these Terms removes any responsibility Wildlife Dreams has under applicable package-travel legislation for the proper performance of travel services forming part of a Package.

23.5 Wildlife Dreams may exercise rights of recovery or redress against Suppliers where appropriate.

CHANGES CAUSED BY WEATHER, WILDLIFE OR ENVIRONMENTAL CONDITIONS

24.1 Wildlife Dreams reserves the right to alter an itinerary where reasonably necessary because of:

weather;
flooding;
drought;
wildfire;
road or track conditions;
wildlife movements;
wildlife welfare;
disease;
conservation restrictions;
park closures;
environmental conditions;
or safety concerns.

24.2 Such changes will be made with the objective of maintaining the Event safely and responsibly.

24.3 Where the change materially affects a Package, any rights arising under applicable package-travel legislation will apply.

COMPLAINTS AND PROBLEMS DURING THE EVENT

25.1 If you experience a problem during your Event, you must notify Wildlife Dreams or the appropriate Supplier as soon as reasonably possible.

25.2 This gives us and/or the Supplier a reasonable opportunity to investigate and, where possible, remedy the problem while you are still at the destination.

25.3 Customers should contact the emergency or operational contact provided with their Travel Documents where immediate assistance is required.

25.4 Where a Package is involved, customers must communicate any lack of conformity without undue delay, as required by applicable law.

25.5 If the matter cannot be resolved during the Event, complaints should be submitted to Wildlife Dreams in writing as soon as reasonably practicable and preferably within 28 days of the end of the Event.

25.6 We will acknowledge complaints within 30 working days and endeavour to provide a substantive response within 45 working days.

25.7 Nothing in this clause limits any statutory right you may have.

OUR OBLIGATIONS

26.1 Wildlife Dreams will exercise reasonable care and skill in arranging and providing the Event.

26.2 Where Wildlife Dreams is the organiser of a Package, we accept the responsibilities imposed on an organiser by applicable package-travel legislation.

26.3 Where a travel service forming part of a Package is not performed in accordance with the contract, we will provide the remedies required by applicable law.

26.4 Where you are in difficulty during a Package, Wildlife Dreams will provide assistance as required by applicable law.

26.5 Photographs, videos and illustrations used on our website, social media, brochures and quotations are for illustrative and marketing purposes and may not exactly represent the accommodation, wildlife sightings, hide, landscape, vehicle or other experience ultimately provided.

LIMITATION OF LIABILITY

27.1 Nothing in these Terms excludes or limits liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
any liability that cannot lawfully be excluded or limited;
or any statutory rights that cannot lawfully be excluded.

27.2 Where applicable package-travel legislation imposes responsibility on Wildlife Dreams for the performance of a Package, those statutory obligations will apply.

27.3 Subject to applicable law, Wildlife Dreams shall not be responsible for loss or damage arising solely from:

the customer’s own acts or omissions;
the acts or omissions of a third party unconnected with the provision of the travel services;
unavoidable and extraordinary circumstances;
loss or damage to personal property where the customer has failed to take reasonable care;
or matters which Wildlife Dreams could not reasonably have prevented or avoided.

27.4 Nothing in these Terms shall be interpreted as excluding liability where such exclusion would be unlawful.

UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES

28.1 For the purposes of applicable package-travel legislation, unavoidable and extraordinary circumstances may include events which occur independently of the control of the party invoking such circumstances and whose consequences could not have been avoided even if all reasonable measures had been taken.

28.2 Examples may include serious security problems, significant risks to human health, natural disasters, major weather events, war, serious civil unrest or other circumstances meeting the applicable legal definition.

28.3 Where such circumstances affect an Event, Wildlife Dreams may need to alter, postpone or cancel arrangements.

28.4 Any statutory rights to terminate, refund, assistance or alternative arrangements will apply.

EMERGENCY ASSISTANCE

29.1 Customers will be provided with appropriate emergency contact information for the Event where required.

29.2 If a customer is in difficulty during a Package, Wildlife Dreams will provide assistance required by applicable law.

29.3 Assistance may include helping the customer make appropriate communications, find alternative travel arrangements or access appropriate medical services.

29.4 Where the customer caused the difficulty intentionally or through deliberate or reckless conduct, reasonable costs of assistance may be recoverable where permitted by law.

THIRD-PARTY RIGHTS

30.1 Except where expressly stated otherwise or required by law, no person other than Wildlife Dreams and the customer shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

FREE PLACE PROMOTION

31.1 Where Wildlife Dreams offers a free-place promotion, the conditions applicable to that promotion will be stated at the time of booking.

31.2 Unless otherwise stated, one free place may be allocated where two or more qualifying group bookings each meet the minimum number of paying participants specified in the promotion.

31.3 All qualifying bookings must be paid in full before the free place becomes effective.

31.4 Wildlife Dreams reserves the right to withdraw or amend promotional offers for future bookings.

DATA PROTECTION

32.1 Wildlife Dreams will process customers’ personal information in accordance with applicable data-protection legislation and our Privacy Policy.

32.2 Information provided to us may need to be shared with relevant Suppliers where necessary to provide the Event.

32.3 Where special requirements or health-related information are voluntarily provided, we will process that information only where legally permitted and reasonably necessary for the booking or safe provision of the Event.

32.4 Our Privacy Policy is available here

CHANGES TO THESE TERMS AND CONDITIONS

33.1 Wildlife Dreams may amend these Terms and Conditions from time to time for future bookings.

33.2 Changes will not retrospectively alter the contractual rights of customers whose bookings have already been confirmed, except:

where the change is required by law;
b. where the change is expressly permitted under the contract and applicable law; or
c. where the customer agrees to the change.

33.3 The Terms and Conditions applicable to a confirmed booking will normally be those supplied to the customer at the time the contract was formed.

GOVERNING LAW AND JURISDICTION

34.1 These Terms and Conditions shall be governed by the laws of England and Wales, except to the extent that mandatory consumer protection legislation requires another law to apply.

34.2 Subject to any mandatory consumer rights concerning jurisdiction, the courts of England and Wales shall have jurisdiction over disputes arising from these Terms and Conditions.

SEVERABILITY

35.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be treated as removed or modified to the minimum extent necessary.

35.2 The remaining provisions shall continue in full force and effect.

ENTIRE AGREEMENT

36.1 These Terms and Conditions, together with the Booking Confirmation, quotation, itinerary and any specific written terms agreed between Wildlife Dreams and the customer, constitute the agreement relating to the Event.

36.2 Where there is a conflict between these Terms and Conditions and a mandatory statutory right, the statutory right shall prevail.

ACCEPTANCE OF THESE TERMS

By paying a deposit or other booking payment and accepting a Booking Confirmation, the Lead Name confirms that:

they have read and understood these Terms and Conditions;
they accept these Terms and Conditions on behalf of all persons included in the booking;
they have provided accurate booking information;
they understand that wildlife sightings and photographic opportunities cannot be guaranteed;
they understand the importance of obtaining appropriate travel insurance;
they understand that passports, visas and entry requirements are their responsibility;
they agree to comply with wildlife-welfare, safety and supplier instructions; and
they understand that additional government, insurance, tax or supplier costs may arise in circumstances permitted by these Terms and applicable law.

IMPORTANT BOOKING INFORMATION

Before making a booking, customers should ensure that they have received:

a detailed quotation;
the proposed itinerary;
a clear statement of what is and is not included;
payment and cancellation terms;
information about any minimum group size;
relevant passport and visa information;
relevant health and vaccination information;
information about required or recommended travel insurance;
information concerning the physical nature and suitability of the Event;
emergency contact details;
details of applicable insolvency protection where legally required; and
a copy of these Terms and Conditions.

Wildlife Dreams reserves the right to refuse a booking where the proposed Event is unsuitable for the customer’s requirements, where safety cannot reasonably be assured, or where a Supplier is unable to accept the booking.

END OF TERMS AND CONDITIONS